Compliance looks to LPO to avoid the regulatory enforcers
RoboCop’s ED-209 famously warned us back in 1987…: “You have 15 seconds to comply……….you are in direct violation of Penal code 1.13, Section 9” Although the consequences of non-compliance for today’s...
View ArticleQ&A: Liv Sandbaek, Accenture
Liv Sandbaek is the Chief Technology Officer for Accenture Operations. Having been deeply involved with a provocative (and hopefully catalytic) piece of research in collaboration with HfS, we thought...
View ArticleNavigating the Changing BPO Value Proposition
One of the most compelling value propositions of business process outsourcing has always been labour arbitrage. Whether enabled through “your mess for less” or more of a “fix then shift” approach, a...
View ArticleReasons for outsourcing: why would you do it in the first place?
So the question is “why would you outsource part of your business?” Reducing costs, getting a third-party supplier to handle a part of your business you don’t want to be that involved in, getting...
View ArticleNew frontiers in outsourcing: Sustainable Impact Sourcing
Several ancient philosophies say that only those who make a significant positive impact to the societies in which they operate can sustain over a long period of time. This has been proven time and...
View ArticleThe Deal Doctor: Location Strategies
For a generation, the story of outsourcing has been intrinsically linked to location. If you outsourced, whether you realised it or not, this probably resulted in shifting some tasks to different...
View ArticleRobots With Ethics
Recently, on this site, Ravichandran Venkataraman wrote an evocative article on the impact that robotic process automation (RPA) will have on the nature of work across the world. Ravi also gave us his...
View ArticleAI 101: an introduction to automation and artificial intelligence in outsourcing
The traditional view of outsourcing has tended to see cost reduction as one of the primary drivers for any customer. The idea that the ‘total cost of ownership’ of a particular business function over...
View ArticleBuilding service capability
The concept of “capability” has long been used in strategic analysis to establish defensible leadership. What are the capabilities that are being established by leading service providers and customers?...
View ArticleAdvice For The (Outsourcing & Offshoring) Young At Heart
‘Advice For The Offshoring And Outsourcing Young At Heart’ by Fear of Gears[1] Advice for the outsourcing young at heart Soon we will be older How are we going to make it work?[2] Too many vendors...
View ArticleQ&A: Chip Wagner, Alsbridge (Part 2)
To read the first part of this interview, click here. O: That sounded a bit like “watch this space”, in terms of other acquisitions. Is that an implication that there’s going to be a quite exciting...
View ArticleLive Wires #6: The virtual outsourcer
Robotic process automation is based on a new type of software. But will it result in a new type of outsourcer? James Hall, Founder and CEO of Genfour, thinks so. Welcome to the world of the virtual...
View ArticleQ&A: Kate Vitasek, University of Tennessee & Vested (Part 1)
One of the most famous figures in the global outsourcing arena, Kate Vitasek is also – not coincidentally – one of Outsource’s most popular contributors, having graced our pages with both her regular...
View ArticleQ&A: Kate Vitasek, University of Tennessee & Vested (Part 2)
To read the first part of this interview, click here. O: With all of that in mind, what are the implications for the global business services model? Where do you sit on global business services (GBS)?...
View ArticleOPINION: US onshoring – an idea whose time has come
Dictation being forced in Afghanistan, Revolution in South Africa taking a stand, People in Eurasia on the brink of oppression, I hope it’s gonna be alright. ‘It’s Alright’, Pet Shop Boys Maybe not the...
View ArticleWhat Brexit might mean for the UK’s relationship with Poland – and its effect...
With the United Kingdom set to leave the European Union, the impact on the Polish outsourcing market looks likely to be both positive and negative. The full extent on outsourcing is yet to be...
View ArticleWriting Competition: 2nd Place
What will be the most important drivers of change in the global sourcing arena over the next decade, and why? For the last few decades outsourcing has been on a journey… literally! Outsourcing once...
View ArticleAdvisor Roundtable: A Dizzying Pace of Change (Part 1)
Earlier this year, Outsource editor Jamie Liddell had the privilege of chairing a roundtable dinner hosted by Capgemini, and attended by some of the most prominent advisors in the UK outsourcing...
View ArticleLife Lessons: Ravichandran Venkataraman
Ravichandran Venkataraman is the Founder of Alive Consulting and a former Senior VP and Head of Global Buisness Services for HP – as well as a long-time columnist for Outsource. Who better, then, to...
View ArticleAdvisor Roundtable: A Dizzying Pace of Change (Part 2)
To read the first part of this article, click here. Manish Khandelwal, PA Consulting Group: Organisations of yesterday needed to ensure that they deliver the best product at the best possible price...
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