OPINION: Why Lebanon as a hub for business process outsourcing?
A couple of years back, I approached a number of legal process outsourcing (LPO) firms – all of the largest and most reputable American and British ones. Many replied; only one expressed interest and...
View ArticleAutomate or optimise? The (not so) great RPA debate
Enterprises seeking to launch a robotic process automation (RPA) initiative face a number of critical decision points. One, obviously, is determining which process to automate. Once a process is...
View ArticleQ&A: Jeff Augustin, Alsbridge
Jeff Augustin is a managing director at sourcing advisory firm Alsbridge, with a special focus on the new wave of automation technologies being celebrated by the forthcoming Challenge the Future (CtF)...
View ArticleThe other shoe just dropped
For years, the outsourcing world has been buzzing about reshoring (or “backshoring”), taking the jobs we sent offshore years ago and bringing them back to the US and Europe. Low wages, cheap property,...
View ArticleWhy South Africa can capitalise on Brexit
Recently I attended the Brexit & Global Expansion Summit in London, an event that brought together politicians, businesses and investors for discussions on the investment implications of Britain’s...
View ArticleQ&A: Danny Ertel, Vantage Partners
Danny Ertel is co-founder and Partner at Vantage Partners, a global consultancy firm that’s exerted a fair degree of influence over the evolution of the sourcing space as we know it – not least thanks...
View ArticleFashion and apparel: labour practices in the supply chain
In 2015, the Joint Economic Committee of the United States Congress reported that fashion globally industry is a $1.2 trillion industry. (Ref. 1) Of that $1.2 trillion, more than $250 billion is spent...
View ArticleBlack swans – and the price we’re paying today
The sourcing industry has so far had a spectacularly wonderful run. Twenty-five years of constant change, dynamism, technical competencies; business-aligned, people-centric, and bottom-line focused;...
View ArticleDoes US outsourcing have a Mickey Mouse future?
Ever since the 2016 elections, America’s outsourced manufacturing has consistently been front-page news. Now news stories are shifting towards the larger world of foreign imports, rather than just...
View ArticleQ&A: Marcos Jimenez, Softtek North America
Marcos Jimenez is the CEO of the North American division of Softtek, a global IT provider and a leading player in Western Hemisphere nearshoring. We got together with Marcos recently to get his...
View Article